Mercadona

Our Code of Conduct

We are a company that, through our Total Quality management model, seeks the satisfaction of five components: “The Boss”, as we internally call the client, the Employee, the Supplier, the Company and the Capital. For this, it is our priority to communicate clearly what are the principles that guide us in our way of acting. With this objective, we have prepared a Code of Conduct whose mission is to ensure compliance with our values and the Law:

Legality

We must all comply with the laws and regulations that regulate the Company's activity in each country.

Integrity and responsibility

Maintaining a relationship of honesty and trust with the “Bosses”, Workers, Suppliers and Society is essential to fulfill our Mission. We want to transmit and demand from all the components to which this Code is applicable a loyal, diligent, efficient behavior and action focused on the satisfaction of the five components.

Commitment

The “pride of belonging” in Mercadona must be a constant that presides over the actions of each and every one of us who make up Mercadona and that serves as a guide for the fulfillment of the Mission, feeling that we are an integral part of Mercadona.

Complaints Channel

Follow up on a complaint

What do you want? What is an Information Channel?

It is the means through which any person in a work and/or professional context can denounce or report in a confidential manner irregular acts or behaviors in which where any MERCADONA employee has intervened directly or indirectly and which may constitute a crime and/or a serious or very serious administrative infraction, or which involves or may involve a violation of the Code of Conduct or regulations internal MERCADONA.

Please note that other types of requests (eg product complaints, job portal, removal of personal data) cannot be made through this channel. For questions of this nature, please use our Customer service Form or telephone number (800 500 220).

Finally, use this Complaints Channel consciously and responsibly, avoiding abusive use and bad faith. Therefore, it is important that you only provide information that is reasonably truthful.

How does it work?

There is a form to proceed to file a complaint. Within a maximum period of seven days, the application will be sent. You will receive an acknowledgment of receipt with an identifier.
If you wish, the report can be anonymous. In this way, when completing the form, it will not be Your e-mail, telephone number or any other data that identifies you will not be reflected. It is done through a system that allows absolute confidentiality.
All evidence, images, videos or documents that support or prove the denounced facts may be attached.
Admitted complaints will be studied and investigated within a period of three months, extendable for another three months, by a Committee of Investigators. It will be made up of internal personnel and will carry out the corresponding investigation with the aim of clarifying the truth or falsity of the complaint.
The Committee on will watch over for the protection of the rights of the complainant (protection against reprisals, confidentiality and/or anonymity), of the accused (right to defense, presumption of innocence and honor) and personal data.

Channel goals:

Detect illegal or irregular conduct.
Facilitate access to the channel for all our employees, stakeholders and third parties in general.
Ensure confidentiality and anonymity.
Adequately protect the consultant or whistleblower as a fundamental part of the organization\'s culture of compliance.
Reception and treatment of queries or complaints about irregularities or breaches of regulations committed by employees and/or interest groups.
Preserve reputation.
Build trust with our stakeholders.
Improve internal processes.

Warranty of the complainant:

Complaints submitted can be anonymous (at the complainant\'s choice), therefore it is not necessary to include the identity of the complainant, nor the department from which where the complaint is proceeding, nor any information that allows him to be identified.
The confidentiality of both the information communicated and the identity of the complainant is guaranteed. Only the people who manage the channel will have access to the complaint and only they will communicate with the complainant.
No retaliation for good faith reporters.
The whistleblower will be able to do so. exercise your rights of access, rectification, opposition, deletion, limitation of treatment and portability.
There are also external information channels to which the complainant can go if they consider it appropriate. Among others, you can go to the complaints channel of the National Stock Market and Competition Commission (CNMC), SEPBLAC, the Independent Authority for the Protection of Informants, the Spanish Protection Agency ;n of Data (AEPD) and that of the Valencian Antifraud Agency.

Enter the details of your complaint

Category*

Type *

Name

Surnames

E-mail

Phone

Text of the facts *

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The personal data collected in this form will be processed by Mercadona in accordance with current regulations on data protection, with the sole purpose of investigating, processing and, where appropriate, resolving any potential breach of the Code of Ethics reported. Your data will not be communicated to third parties. You can exercise your rights of access, rectification, deletion, opposition and limitation of treatment before the person in charge of the treatment. Before completing the form you must read the additional information on data protection.

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DATA PROCESSING POLICY

ADDITIONAL INFORMATION ON PROCESSING OF YOUR DATA

The submission of this form is voluntary. So that we can consider it, it is necessary for you to confirm that you have read and accepted this data protection policy, checking the corresponding box. The information you provide about yourself, employees, suppliers, customers and partners of MERCADONA (hereafter, MERCADONA) about which you present the form or any other aspect related with MERCADONA, may result in decisions which affect employees and other third parties involved in the incident referred to. We therefore request that you only provide accurate, truthful information. The information you provide will be treated as confidential. In no case can the party reported on know the identity of the complainant, without prejudice to being informed of the reported facts once the corresponding investigations have been carried out or the report ending with legal actions.

Data Controller. MERCADONA, S.A. Corporate Tax ID A-46103834, C/ Valencia nº 5, 46016 Tavernes Blanques (Valencia)

Purposes of Processing. MERCADONA informs you that the personal data you provide us by completing this form in the context of use of the internal communication and reporting channel of MERCADONA will be processed for the following purposes:

Identifying and being able to contact you.
Processing the form you complete to undertake the necessary investigations to resolve the issue raised.
Undertaking necessary actions in relation with the issue communicated and/or reported.

Legitimacy. The legal basis for processing your data is the consent you provide us by completing the form and the legitimate interest of Mercadona in managing and resolving reports and/or queries related to actions which constitute criminal conduct or actions, or which violate the content of the Code of Conduct and Ethical Conduct Guidelines. The personal data of the interested party will be processed by Mercadona to attend to your query and/or report, and to be able to closely monitor its status, processing and closure.

The data requested is obligatory, except where it is expressly indicated otherwise, and refusal to provide it will make it impossible to provide a response. In case of the interested party providing data relating to third parties, they declare that they have their consent and commit to communicating the information contained in this clause to them. Likewise, in the case of providing third-party data in relation with the internal report communicated, the information provided is declared to be truthful and its provision is carried out in the context of management of the channel and its monitoring.

Data retention. The data provided will be kept in the framework of the reports system for a maximum period of three (3) months. Nevertheless, MERCADONA may keep the data for the time necessary in order to resolve the issue communicated and/or reported, and in order to attend to potential civil or penal liability, or liability of any other nature which may arise from this processing.

Communication of data. Your personal data may only be communicated to competent departments to fulfil the purposes of processing; if applicable, to the Regulatory Compliance Committee, to the human resources, audit, legal, security and administration departments of MERCADONA, and entities of MERCADONA Group, as well as to external consultants (such as legal advisers). Likewise, where applicable, the personal data and information may also be disclosed to the police and legal authorities or competent authorities.

Rights. You have the right to:

- Obtain confirmation on whether or not Mercadona, SA is processing personal data affecting you.

- Access your personal data and request the rectification of inaccurate data, and if necessary request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

- Restrict the processing of your data: You will be able to request restriction in specific circumstances, in which case your data will only be stored to make or defend claims.

- In certain circumstances, and for reasons related with exceptional situations, you may object to the processing of your data. Mercadona will stop processing your data, except when there are imperative legal grounds for doing so, or for the purposes of filing or contesting complaints.

- Withdraw the consent you gave earlier. This will not affect the legality of the processing before said consent was withdrawn.

The above rights must be exercised in writing, the request having to be signed by you and accompanied by a photocopy of your DNI or NIE identity document or passport, which must be sent to Div. Jurídico Procesos at Mercadona S.A., C/ Ciudad de Liria N º5-7 - 46988 Polígono Fuente del Jarro - Valencia. If you have an electronic signature issued by the Royal Mint, you may also send your request by completing the form you will find on our website, info.mercadona.es, Customer Service, expressly indicating the right you wish to exercise.

- Contact the Mercadona Data Protection Officer at dpo@mercadona.es.

- File a claim before the Spanish Data Protection Agency.

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NORMATIVE COMPLIANCE

NORMATIVE COMPLIANCE

Our Code of Conduct

Legality

Integrity and responsibility

Commitment

Complaints Channel

Follow up on a complaint

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NORMATIVE COMPLIANCE

NORMATIVE COMPLIANCE

Our Code of Conduct

Legality

Integrity and responsibility

Commitment

Complaints Channel

Follow up on a complaint